The Rant

What’s the Deal with HP?
forest

Okay, evidently HP hasn’t received the memo on the “green” initiative.

One of my daily responsibilities is to ensure that the 700+ HP tablets we have deployed (not at The Smiling Pirate. You couldn’t have thought this was my primary job. If so, the PayPal donations have been significantly low. Let’s kick it up a notch ya scallywags!) are working correctly. If it’s software related, our department has it under control. Accidental damage is something different. If the tablet comes into our department with physical damage to the screen or chassis, it gets sent back to HP for service.

Here is where I want you to pay close attention. With 700+ tablets in circulation, it’s not uncommon to have 30 in at one time for some type of repair. If the 30 tablets are accidental damage, they are called in with the details of the damage and other pertinent information. In return we get a ticket number (stay with me, your drifting). The following morning, 30 empty boxes arrive via Fedex Priority Overnight. At this point, the damaged tablets are to be boxed up with documentation describing the issues and sent back to HP using the enclosed pre-paid Fedex Priority Overnight label. Once HP repairs the tablets, they send us back the tablets in the same box (to this point they are somewhat resourceful). When we get the repaired tablet back, the process is complete. Except for one thing. We now have to throw out 30 cardboard boxes with foam inserts.

Now, imagine the amount of boxes we throw out per year. At least 200. We are not happy about this. We’ve asked them to please send a label only so we can reuse the boxes. They’ve yet to oblige. It’s just sickening. Think about it. We are only one of their customers. Imagine how many other customers go through this process. I’m sure there are tens of thousands of boxes being disposed of yearly. That’s an awful lot of trees.

To be continued…